Shipping Policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Rates

Our shipping is always 100% free, no matter where you order from!

International Shipping

Shipping option

Estimated delivery time

Price

Sweden, Norway, Denmark, Finland

10 to 14 business days

FREE

Ireland, Spain, Portugal, France, Germany, Spain, Italy, Belgium

12 to 17 business days

FREE

Rest of Europe & Russia

14 to 20 business days

FREE


At this time, we do not ship outside of Europe and Russia.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hello@happypillo.com with your name and order number, and we will look into it for you.

You can aldo always track your order here.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@happypillo.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Please be aware that sale items can not be returned or refunded unless they are damaged. 

Read more about returns and refunds here.